Client Care starts from the minute that the client makes their call and books a treatment. They need to feel welcome and that they’re at home before they even walk through your door. Even if you have already spoken to them on the phone.
Client Care starts Here before you’ve even met
Achieve this in several ways
- Send them a welcoming text/ email/whats app message
- It can be automated if your booking systems capable, if it is make it sound its from you and personal
- “Thank you for booking with me, looking forward to working with you”
- They may not know exactly where you are to be found
- Here’s how to find me
- Give them exact details of where you’re based.
- Include where to park
- How to get to you walking
- Using public transport
- Do you want them to bring anything with them?
- Ask them to bring…..
- Give them specific instructions for arrival
- Ring the door bell and step inside the porch
- I’ll meet you there
Links
Target audiences
- Everyone of Jacksfeet’s students who are studying to becoem the best they can in all aspects of our work and givibg treatments
Features
- How to look after your client and turn them into a regular client who looks forward to coming for their treatment.
Requirements
- This is additional information for all Jacksfeet Courses an Indepth look into client care Pre, During and Post Treatment
Curriculum
- 8 Sections
- 8 Lessons
- Lifetime
Expand all sectionsCollapse all sections
- PreparingSetting the Scene and preparing for the Treatment, You dont get long to impress the client. Because you only have one-tenth of a second 0.1 seconds, to form a first impression that’s all it takes.1
- Pre TreatmentMeet and Greet, your meeting them for the first time at your door, their door, at an event. You still need to make them feel comfortable the minute the door opens. ‘Smile’1
- During TreatmentDuringTreatment, when does the treatment start from the minute they walk through the door and into your room. Its believed that the treatments starts from the minute the clients starts to get ready. Before they even come to you or you to arrive at their’s.1
- Post TreatmentAfter all treatment’s. As a result of your treatment, the body needs to integrate what has changed. What areas have become loose, soft, pain-free? Your client needs to give themselves at least half an hour to an hour of downtime,1
- Grounding TechniquesGrounding Techniques for Pre and Post Treatment, Also a series of well practiced breathing techniques that are guaranteed to reduce stress and anxiety2
- Client Care HandoutDesigning your own client care handout1
- Working SoloWorking Solo This comes under health and safety. However I feel that it falls here in client care because its our clients safety we are looking at as well as our own.1
- Client Care QuizClient care Quiz1
Instructor
Jac
I’m one of those lucky people turning my hobby into my work! I knew I wanted to work ‘with people’ care and help them in their time of need. Therefore I became a nurse and a qualified therapist. Now I’m here when needed most, I combine all my knowledge, experience and skills into The ultimate Massage Experience.
Featured
£ £40.00
Featured Review
Client Care starts from the minute that the client makes their call and books a treatment
